Adler, Ronald Brian

Communicating at work : strategies for success in business and the professions / Ronald B. Adler, Jeanne Elmhorst, Kristen Lucas. - 11th ed., International ed. - New York, N.Y. : McGraw-Hill, c2013. - xviii, 462 p. : ill., charts.

Part 1. Basics of business and professional communication strategic case: Sundown Bakery. 1, Communicating at work. 2, Communication, culture, and work -- Part 2. Personal skills strategic case: Omnicom marketing. 3, Listening. 4, Verbal and nonverbal massages. 5, Interpersonal strategies and skills. 6, Principles of interviewing -- Part 3. Working in groups strategic case: Museum of Springfield. 7, Leading and working in teams. 8, Effective meetings -- Part 4. Making effective presentations strategic case: Fresh Air Sports. 9, Developing and organizing the presentation. 10, Verbal and visual support in presentations. 11, Delivering the presentation. 12, Types of business presentations -- Appendix I: Interviewing materials -- Appendix II: Sample presentations -- Appendix III: Business writing.

Y56 M09 BKE

9780071318464 (pbk.)


Business communication
Interpersonal communication

658.45 / A237C 2013