Vallen, Gary K.

Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen. - 9th ed., International ed. - Harlow, England : Pearson Education, c2014. - ii, 436 p. : ill.

The traditional hotel industry -- The modern hotel industry -- The structures of the hotel industry -- Forecasting availability and overbooking -- Global reservations technologies -- Individual reservations and group reservations -- Managing guest services -- Arrival, registration, assignment and rooming -- The role of the room rate -- Billing the guest folio -- Cash or credit: the city ledger -- The night audit -- Hotel technology.

Y57 M09 BKE

9781292021102 (pbk.)


Hotel management
Motel management

647.94068 / V183C 2014