Balzer-Riley, Julia

Communication in nursing / Julia Balzer Riley. - 9th ed. - St. Louis, Mo. : Elsevier, c2020. - xvi, 334 p. : ill.

Part 1. Packing your bags for the journey of caring, assertive, responsible communication. 1, Responsible, assertive, caring communication in nursing. 2, The client-nurse relationship : a helping relationship. 3, Starting with you : understanding yourself to build a foundation for learning about communication. 4, Solving problems together. 5, Understanding each other : communication and culture -- Part 2. Honoring your fellow travelers along the journey. 6, Demonstrating warmth. 7, Showing respect. 8, Being genuine. 9, Being empathetic. 10, Using self-disclosure. 11, Being specific. 12, Asking questions. 13, Expressing opinions. 14, Using humor. 15, Embracing the spiritual journey of healthcaring: meaning making -- Part 3. Developing road-worthy practices along the journey. 16, Requesting support. 17, Overcoming evaluation anxiety. 18, Working with feedback. 19, Using relaxation techniques to become more mindful. 20, Incorporating imagery in professional practice and self-care. 21, Incorporating positive self-talk. 22, Learning to work together in groups. 23, Navigating the expanding world of digital communication -- Part 4. Embracing the transformative process of the journey. 24, Learning confrontation skills . 25, Refusing unreasonable requests. 26, Communicating assertively and responsibly with distressed clients and colleagues. 27, Communicating assertively and responsibly with "difficult" clients and colleagues. 28, Managing team conflict assertively and responsibly. 29, Communicating at the end of life. 30, Continuing the commitment to the journey.

Y63M01BKEDW

9780323625487 (pbk.)


Nurse-patient relations
Communication
Interpersonal relations

WY88 / B198C 2020