Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed., international ed. - Boston : McGraw-Hil, c2006 - xiv, 605 p. : ill., charts - The McGraw-Hill/Irwin series . - The McGraw-Hill/Irwin series .

includes CD-ROM disk

Y06 M03 D55

0071244409


Service industries--Management.

658 / F562S 2006