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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J.
Call number: 658 F562S 2008 Material type: materialTypeLabelBookSeries: The McGraw-Hill/Irwin series Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2008 Edition: 6th ed., International ed.Description: xvii, 537 p. : ill., charts.ISBN: 9780071263467.Subject(s): Service industries -- ManagementNotes: Includes CD-ROM disk
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Item type Location Call number Unit Status Date due Copy No. Barcode
หนังสือทั่วไป CL_General Book 658 F562S 2008 (Browse shelf) Available 1 1000154847
สื่อมัลติมีเดียประกอบหนังสือทั่วไป CL_สื่อมัลติมีเดีย 658 F562S 2008 (Browse shelf) CD-ROM Available 2 1790001976
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