Supervision : concepts and practices of management / Edwin C. Leonard, Jr.
By: Leonard, Edwin CCall number: 658.302 L581S 2013 Material type: BookPublisher: Australia : South-Western, Cengage Learning, c2013. Edition: 12th ed., International ed.Description: xxix, 556 p. : ill., charts.ISBN: 9781111969806 (pbk.).Subject(s): Supervision of employees | Personnel management
Part 1. Supervisory management overview and the essential supervisory skill. 1, Supervising in uncertain times. 2, The managerial functions. 3, Communication: the key to effective supervisory management -- Part 2. Supervisory essentials. 4, Principles of motivation. 5, Solving problems: decision making and the supervisor. 6, Positive discipline -- Part 3. Planning, organizing, and staffing. 7, Supervisory planning. 8, Supervisory principles for organizing. 9, The supervisor's role in preparing employees for success -- Part 4. Leading. 10, Supervisory leadership and the management of change. 11, Managing work groups: teamwork, morale, and counseling. 12, Supervising a diverse workforce -- Past 5. Controlling: techniques for managing employee performance. 13, Fundamentals of controlling. 14, Performance management. 15, Resolving conflicts in the workplace.