Handbook of tourist behavior : theory & practice / edited by Metin Kozak and Alain Decrop.
Contributor(s): Decrop, Alain | Kozak, MetinCall number: 910.688 H236 Material type: BookSeries: Routledge advances in tourism Publisher: New York ; London : Routledge/Taylor & Francis Group, 2012, c2009. Description: xviii, 267 p. : charts.ISBN: 9780415542814 (pbk.).Subject(s): Consumer behavior
Part I. Motivation and need recognition. 1, Interpretive consumer research: uncovering the “whys” underlying tourist behavior. 2, Antecedents and consequences of prestige motivation in tourism: an expectancy-value motivation -- Part II. Perception and information processing. 3, Tourism destination image formation. 4, Tourist information search -- Part III. Evaluation of alternatives and choice. 5, Decision strategies in tourism evaluation. 6, Planning and exploratory buying behavior -- Part IV. The tourism experience. 7, Understanding tourist experience through mindfulness theory. 8, Unlocking the shared experience: challenges of consumer experience research -- Part V. Post-choice processes. 9, Processes and performances of tourist (dis)satisfaction. 10, Service failure, tourist complaints, and service recovery. 11, What determines tourist loyalty?: in search of a theoretical explanation -- Part VI. Individual determinants of tourist behavior. 12, Tourism segmentation by consumer-based variables. 13, Emotions and affective states in tourism behavior -- Part VII. Environmental determinants of tourist behavior. 14, E-tourist behavior: the influence of IT on consumers. 15, The role of media products on consumer behavior in tourism. 16, Cross-cultural differences in tourist behavior.