Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.
By: Vallen, Gary K
Contributor(s): Vallen, Jerome J.Call number: 647.94068 V183C 2014 Material type: BookPublisher: Harlow, England : Pearson Education, c2014. Edition: 9th ed., International ed.Description: ii, 436 p. : ill.ISBN: 9781292021102 (pbk.).Subject(s): Hotel management | Motel management
The traditional hotel industry -- The modern hotel industry -- The structures of the hotel industry -- Forecasting availability and overbooking -- Global reservations technologies -- Individual reservations and group reservations -- Managing guest services -- Arrival, registration, assignment and rooming -- The role of the room rate -- Billing the guest folio -- Cash or credit: the city ledger -- The night audit -- Hotel technology.