The leader's guide to coaching and mentoring : how to use soft skills to get hard results / Mike Brent and Fiona Elsa Dent.
By: Brent, Mike
Contributor(s): Dent, Fiona ElsaCall number: 658.3124 B839L Material type: BookPublisher: Harlow, England : Pearson Education, 2015. Description: xvi, 237 p. : ill.ISBN: 9781292074344 (pbk.).Subject(s): Employees -- Coaching of | Employees -- Training of
Coaching in context -- Being a mentor -- Identifying your personal coaching style -- Getting the most out of a coaching session -- Listening -- Questioning -- Observing body language and non-verbal behaviour -- Building rapport and trust -- Challenge -- Reflective skills -- Reframing -- Supportive skills -- Feedback -- Coaching approaches -- Coaching models -- Coaching tools -- Peer to peer coaching -- The line manager as a coach -- Coaching gen Y and millennials -- Cross-cultural coaching -- Coaching a poor performer -- Coaching star performers -- Coaching for career development -- Telephone and virtual coaching -- Coaching the team -- Reverse coaching -- Coaching supervision -- Ten tips for excellence in coaching and mentoring -- Ten traps to avoid when coaching or mentoring.