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New perspectives in hospitality management.

Call number: 647.068 N532 Material type: materialTypeLabelBookSeries: Emerald gems Publisher: Bingley, U.K. : Emerald Group Publishing, 2015. Description: vii, 203 p. : charts.ISBN: 9781785608810 (pbk.).Subject(s): Hospitality industry -- Personnel management | Hospitality industry -- Marketing | Hospitality industry -- Management
Contents:
Hospitality HRM: past, present and the future -- Hospitality quality: new directions and new challenges -- How much does labour turnover cost?: a case study of Australian four- and five-star hotels -- Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry -- Hospitality marketing research from 2000 to 2009: topics, methods, and trends -- The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions -- Progress and development of information and communication technologies in hospitality -- Examining the tourism distribution channel: evolution and transformation -- From customer satisfaction to customer delight: creating a new standard of service for the hotel industry -- A conceptual framework of hotel experience and customer-based brand equity: some research questions and implications.
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หนังสือทั่วไป CL_General Book 647.068 N532 (Browse shelf) Available 1 1000186930

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