Supervision in the hospitality industry / John R. Walker, Jack E. Miller.
By: Walker, John R
Contributor(s): Miller, Jack E.Call number: 647.90683 W181S 2017 Material type: BookPublisher: Hoboken, N.J. : John Wiley & Sons, c2017. Edition: 8th ed.Description: xii, 386 p. : ill., charts.ISBN: 9781119148463 (hbk.).Subject(s): Hospitality industry -- Personnel management
The supervisor as manager -- The supervisor as leader -- Planning, organizing, and goal setting -- Communicating effectively -- Equal opportunity laws and diversity -- Recruitment, selection, and orientation -- Performance effectiveness -- Motivation -- Supervising teams, team building, and coaching -- Employee training and development -- Conflict management, resolution, and prevention -- Discipline -- Decision making and control -- Delegating.