Supervision : concepts and skill-building / Samuel C. Certo.
By: Certo, Samuel CCall number: 658.302 C418S 2019 Material type: BookPublisher: New York, N.Y. : McGraw-Hill Education, c2019. Edition: 10th ed., International student ed.Description: xxx, 544 p. : ill., charts.ISBN: 9781260092950 (pbk.).Subject(s): Supervision of employees
Part 1. What is a supervisor?. 1, Supervision: tradition and contemporary trends. 2, The supervisor as leader -- Part 2. Modern supervision challenges. 3, Groups, teams, and powerful meetings. 4, Corporate social responsibility, ethics, and sustainability. 5, Managing diversity -- Part 3. Functions of the supervisor. 6, Reaching goals: plans and controls. 7, Organizing and authority. 8, Problem solving, decision making, and creativity. 9, Ensuring high quality and productivity -- Part 4. Skills of the supervisor. 10, Communication: theory and modern media. 11, Motivating employees. 12, Problem employees: counseling and discipline. 13, Managing time and stress. 14, Managing conflict, change, and politics -- Part 5. Supervision and human resources. 15, Selecting employees. 16, Providing orientation and training. 17, Appraising performance.