Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider.
Contributor(s): Dowd, Karen O. | Schneider, Beth Z.Call number: 158.7 D326I 2019 Material type: BookPublisher: New York, N.Y. : McGraw-Hill Education, c2019. Edition: 6th ed., International student ed.Description: xxii, 522 p.ISBN: 9781260085327 (pbk.).Subject(s): Organizational behavior | Psychology, Industrial | Interpersonal relations
Unit 1. Intrapersonal effectiveness : understanding yourself. 1, Journey into self-awareness. 2, Self-disclosure and trust. 3, Establishing goals consistent with your values and ethics. 4, Self-management -- Unit 2. Interpersonal effectiveness : understanding and working with others. 5, Understanding and working with diverse others. 6, Listening and nonverbal communication. 7, Communicating effectively. 8, Persuading individuals and audiences -- Unit 3. Understanding and working in teams. 9, Negotiation. 10, Building teams and work groups. 11, Managing interpersonal and organizational conflict. 12, Achieving business results through effective meetings. 13, Facilitating team success. 14, Making decisions and solving problems creatively -- Unit 4. Leading individuals and groups. 15, Effective and ethical use of power and influence. 16, Networking and mentoring. 17, Coaching and providing feedback for improved performance. 18, Leading and empowering self and others. 19, Project management.