Performance appraisal and management / Kevin R. Murphy, Jeanette N. Cleveland, Madison E. Hanscom.
By: Murphy, Kevin R
Contributor(s): Cleveland, Jeanette N. | Hanscom, Madison E.Call number: 658.3125 M978P Material type: BookPublisher: Thousand Oaks, Calif. : Sage, c2019. Description: xxi, 398 p. : charts.ISBN: 9781506352909 (pbk.).Subject(s): Employees -- Rating of | Performance standards
Section I. Introduction. 1, Performance appraisal : research and practice. 2, Performance management and performance appraisal. 3, Defining job performance -- Section II. The performance appraisal process. 4, The four key challenges to performance appraisal. 5, Obtaining information and evaluating performance. 6, Rating scales and rater training. 7, How context influences performance appraisal. 8, How organizations use performance appraisal -- Section III. Challenges in implementing and evaluating performance appraisal systems. 9, Giving and receiving feedback. 10, Dealing with reactions and attitudes. 11, Evaluating performance ratings. 12, Rater goals and rating distortion -- Section IV. Improving performance appraisal systems. 13, The performance appraisal debate. 14, Building better performance appraisal systems.