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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal

By: Reichheld, Frederick F
Contributor(s): Teal, Thomas.
Call number: 658.4 R351L Material type: materialTypeLabelBookPublisher: Boston, Mass. : Harvard Business School Press, c1996 Description: xii, 322 p.ISBN: 0875844480.Subject(s): Consumer satisfaction | Job satisfaction | Labor productivity | Loyalty | Customer relations
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หนังสือทั่วไป CL_General Book 658.4 R351L (Browse shelf) Available 1 1000092510

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