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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne

By: Sterne, Jim
Call number: 658.8120285 S839C 2000 Material type: materialTypeLabelBookPublisher: New York : John Wiley & Sons, c2000 Edition: 2nd ed.Description: xvi, 351 p. : ill.ISBN: 0471382582.Subject(s): Customer services -- Communication systems | World Wide Web | Internet (Computer network) | Internet marketing
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หนังสือทั่วไป CL_General Book 658.8120285 S839C 2000 (Browse shelf) Available 1 1000112855

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