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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J.
Call number: 658 F562S 2001 Material type: materialTypeLabelBookPublisher: Boston : McGraw-Hill, c2001 Edition: 3rd ed., international ed.Description: xxvi, 646 p.ISBN: 0071181156.Subject(s): Service industries -- ManagementNotes: Includes CD-ROM disk
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Item type Location Call number Unit Status Date due Copy No. Barcode
หนังสือทั่วไป CL_General Book 658 F562S 2001 (Browse shelf) Available 1 1000115173
สื่อมัลติมีเดียประกอบหนังสือทั่วไป CL_สื่อมัลติมีเดีย 658 F562S 2001 (Browse shelf) CD-ROM Available 2 1790000275

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