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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J.
Call number: 658 F562S 2004 Material type: materialTypeLabelBookPublisher: Boston : McGraw-Hill/Irwin, c2004 Edition: 4th ed., international ed.Description: xx, 587 p.ISBN: 0071214577.Subject(s): Service industries -- Management
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หนังสือทั่วไป CL_General Book 658 F562S 2004 (Browse shelf) Available 1 1000131015
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