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1. Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner

by Brinkman, Rick | Kirschner, Rick.

Call number: 158.2 B858D Material type: book BookPublisher: New York : McGraw-Hill, c1994 Description: xvii, 199 p.Availability: Items available for loan: PYULIB-CL [Call number: 158.2 B858D] (1).

2. Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner

by Brinkman, Rick | Kirschner, Rick.

Call number: 658.83 B858L Material type: book BookPublisher: New York : McGraw-Hill, c2006 Description: ix, 133 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.83 B858L] (1).