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1. Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Call number: 658 F562S 2001 Material type: book BookEdition: 3rd ed., international ed.Publisher: Boston : McGraw-Hill, c2001 Description: xxvi, 646 p.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2001] (2).

2. Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Call number: 658 F562S 2004 Material type: book BookEdition: 4th ed., international ed.Publisher: Boston : McGraw-Hill/Irwin, c2004 Description: xx, 587 p.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2004] (1).

3. Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Call number: 658 F562S 2006 Material type: book BookEdition: 5th ed., international ed.Publisher: Boston : McGraw-Hil, c2006 Description: xiv, 605 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2006] (2).

4. Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Call number: 658 F562S 2008 Material type: book BookEdition: 6th ed., International ed.Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2008 Description: xvii, 537 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2008] (2).

5. Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Call number: 658 F562S 2011 Material type: book BookEdition: 7th ed., International ed.Publisher: New York, N.Y. : McGraw-Hill, 2011 Description: xviii, 541 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2011] (1).

6. Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev.

Call number: 658 F562S 2014 Material type: book BookEdition: 8th ed., International ed.Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2014. Description: xviii, 524 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658 F562S 2014] (1).