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1. Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt

by Townsend, Patrick L | Gebhardt, Joan E.

Call number: 658.562 T749Q Material type: book BookPublisher: New York : John Wiley, 1992 Description: xxi, 262 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.562 T749Q] (1).

2. Quality is everybody's business / Patrick L. Townsend, Joan E. Gebhardt

by Townsend, Patrick L | Gebhardt, Joan E.

Call number: 658.4013 T749Q Material type: book BookPublisher: Boca Raton, Fla. : St. Lucie Press, c2000 Description: 379 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.4013 T749Q] (1).