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1. Every manager's guide to business processes : a glossary of key terms & concepts for today's business leader / Peter G. W. Keen and Ellen M. Knapp.

by Keen, Peter G. W | Knapp, Ellen M.

Call number: 650.03 K26E (R.) Material type: book BookPublisher: Boston, Mass. : Harvard Business School Press, c1996. Description: xii, 219 p.Availability: Items available for reference: [Call number: 650.03 K26E] (1).

2. Business multimedia explained : a manager's guide to key terms & concepts / Peter G. W. Keen

by Keen, Peter G. W.

Call number: 658.4032 K26B Material type: book BookPublisher: Boston, Mass. : Harvard Business School Press, c1997 Description: ix, 379 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.4032 K26B] (1).