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1. Customer service : building successful skills for the twenty-first century / Robert W. Lucas

by Lucas, Robert W.

Call number: 658.812 L933C 2005 Material type: book BookEdition: 3rd ed.Publisher: Boston : McGraw-Hill/Irwin, c2005 Description: xvi, 416 p. : ill.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 L933C 2005] (1).

2. Customer service : skills for success / Robert W. Lucas

by Lucas, Robert W.

Call number: 658.812 L933C 2009 Material type: book BookEdition: 4th ed., International ed.Publisher: New York, N.Y. : McGraw-Hill, 2009 Description: xx, 294 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 L933C 2009] (6).

3. Training workshop essentials : designing, developing, and delivering learning events that get results / Robert W. Lucas

by Lucas, Robert W.

Call number: 658.3124 L933T Material type: book BookPublisher: San Francisco, Calif. : Pfeiffer, c2009 Description: xv, 448 p. : ill.Availability: Items available for loan: PYULIB-CL [Call number: 658.3124 L933T] (1).

4. Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W.

Call number: 658.812 L933C 2015 Material type: book BookEdition: 6th ed., International ed.Publisher: New York, N.Y. : McGraw-Hill Education, c2015. Description: xxv, 436 p. : ill.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 L933C 2015] (1).