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1. Building quality service : with competency-based human resource management : trainer's manual / Lynn van der Wagen

by Van der Wagen, Lynn.

Call number: 658.3 V217B Material type: book BookPublisher: Chatswood, Australia : Butterworth Heinemann, c1994 Description: 118 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.3 V217B] (1).

2. Professional hospitality : core competencies / Lynn van der Wagen

by Van der Wagen, Lynn.

Call number: 338.460994 V217P Material type: book BookPublisher: Melbourne, Australia : Hospitality Press, 1999 Description: ix, 324 p. : charts.Availability: Items available for loan: PYULIB-CL [Call number: 338.460994 V217P] (1).

3. Human resource management for the event industry / Lynn Van der Wagen and Lauren White.

by Van der Wagen, Lynn | White, Lauren.

Call number: 394.200683 V217H 2015 Material type: book BookEdition: 2nd ed.Publisher: Abingdon, U.K. ; New York, N.Y. : Routledge/Taylor & Francis Group, 2015. Description: xv, 314 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 394.200683 V217H 2015] (1).