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1. Field service management : an integrated approach to increasing customer satisfaction / Arthur V. Hill.

by Hill, Arthur V.

Call number: 658.812 H645F Material type: book BookPublisher: Homewood, Ill. : Business One Irwin, c1992. Description: xiv, 196 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 H645F] (1).

2. From concept to customer : the practical guide to integrated product and process development, and business process reengineering / Jack B. ReVelle, Normand L. Frigon, Harry K. Jackson, Jr.

by ReVelle, Jack B | Frigon, Normand L | Jackson, Harry K.

Call number: 658.575 R451F Material type: book BookPublisher: New York, N.Y. : Van Nostrand Reinhold, c1995. Description: xiii, 464 p. : charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.575 R451F] (1).

3. Customer loyalty : how to earn it, how to keep it / Jill Griffin

by Griffin, Jill.

Call number: 658.812 G851C Material type: book BookPublisher: New York, N.Y. : Lexington Books, c1995 Description: viii, 242 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 G851C] (1).

4. The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal

by Reichheld, Frederick F | Teal, Thomas.

Call number: 658.4 R351L Material type: book BookPublisher: Boston, Mass. : Harvard Business School Press, c1996 Description: xii, 322 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.4 R351L] (1).

5. Customer orientation and market action / Michael D. Johnson

by Johnson, Michael David.

Call number: 658.812 J68C Material type: book BookPublisher: Upper Saddle River, N.J. : Prentice-Hall, c1998 Description: xvi, 183 p. : charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 J68C] (1).

6. Measuring customer satisfaction : survey design, use, and statistical analysis methdos / Bob E. Hayes

by Hayes, Bob E.

Call number: 658.812 H417M 1998 Material type: book BookEdition: 2nd ed.Publisher: Milwaukee, Wis. : ASQ Quality Press, c1998 Description: xviii, 278 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 H417M 1998] (1).

7. Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy

by Murthy, Dodaballapur Bhoga Narasimha.

Call number: 658.4013 M984M Material type: book BookPublisher: New Delhi : Response Books, 1999 Description: 226 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.4013 M984M] (1).

8. Customer focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer

by Hinton, Tom | Schaeffer, Wini.

Call number: 658.812 H666C Material type: book BookPublisher: Englewood Cliffs, N.J. : Prentice-Hall, c1994 Description: xiii, 273 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.812 H666C] (1).

9. The experience! : how to wow your customers and create a passionate workplace [electronic resource]/ Lior Arussy.

by Arussy, Lior | NetLibrary, Inc.

Call number: 658.812 Material type: book BookPublisher: San Francisco : CMP Books, c2002. Description: 96 p. ; 23 cm.Online access: Bibliographic record display An electronic book accessible through the World Wide Web; click for information Availability: No items available

10. Exploring competitive advantages of foreign owned art galleries in Chiang Mai : case study: Suvannabhumi Art Gallery = การศึกษาความได้เปรียบเชิงเปรียบเทียบของหอแสดงศิลปะที่มีเจ้าของเป็นชาวต่างประเทศในจังหวัดเชียงใหม่ / Day Moo Paw.

by Day Moo Paw | Payap University. Department of Business Administration.

Call number: 658 D274E 2009 (TH.) Material type: book BookPublisher: 2009. Dissertation note: Independent Study (M.B.A. (International Business))--Payap University, 2009. Description: iv, 107 p.Online access: ABSTRACT Availability: Items available for reference: [Call number: 658 D274E 2009] (1).

11. Customers' expected services and perceived services toward service quality for budget hotels in Chiang Mai City = ความพึงพอใจของลูกค้าต่อคุณภาพการให้บริการของโรงแรมชั้นประหยัดในเขตอำเภอเมือง จังหวัดเชียงใหม่ / Sunisa Huanjit.

by Sunisa Huanjit | Payap University. Department of Business Administration.

Call number: 658 S958C 2011 (TH.) Material type: book BookPublisher: 2011. Dissertation note: Independent Study (M.B.A. (International Business))--Payap University, 2011. Description: v, 52 p.Online access: ABSTRACT Availability: Items available for reference: [Call number: 658 S958C 2011] (1).

12. Volunteers' motivation and satisfaction for Travel-to-Teach organization in Thailand = แรงจูงใจและความพึงพอใจของอาสาสมัครขององค์กร ทราเวล-ทู-ทีช ในประเทศไทย / Sivapon Fakthep.

by Sivapon Fakthep | Payap University. Department of Business Administration.

Call number: 658 S624V 2011 (TH.) Material type: book BookPublisher: 2011. Dissertation note: Independent Study (M.B.A. (International Business))--Payap University, 2011. Description: v, 45, [11] p.Online access: ABSTRACT Availability: Items available for reference: [Call number: 658 S624V 2011] (1).

13. Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King

by Imbriano, Lou | King, Elizabeth.

Call number: 658.802 I32W Material type: book BookPublisher: New York : McGraw-Hill, c2012 Description: xxi, 214 p.Availability: Items available for loan: PYULIB-CL [Call number: 658.802 I32W] (1).

14. Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine and Michael J. Wesson

by Colquitt, Jason A | LePine, Jeffery A | Wesson, Michael J.

Call number: 658.3 C722O 2011 Material type: book BookEdition: 2nd ed., International ed.Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2011 Description: xxiii, 630 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.3 C722O 2011] (1).

15. Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson.

by Colquitt, Jason A | LePine, Jeffery A | Wesson, Michael J.

Call number: 658.3 C722O 2013 Material type: book BookEdition: 3rd ed., International ed.Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2013. Description: xxviii, 598 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.3 C722O 2013] (1).

16. Tourist satisfaction in Myanmar : a departing visitor survey = ความพึงพอใจของการท่องเที่ยวในประเทศพม่า : ผลสำรวจผู้ขาออก / Johnny.

by Johnny | Payap University. Department of International Business Management.

Call number: 658 J65T 2014 (TH.) Material type: book BookPublisher: 2014. Dissertation note: Independent Study (M.B.A. (International Business))--Payap University, 2014. Description: v, 74 p.Online access: ABSTRACT Availability: Items available for reference: [Call number: 658 J65T 2014] (1).

17. Customer perception and satisfaction of Shan food restaurants in Chiang Mai = ความคิดเห็นและความพึงพอใจของลูกค้าที่มีต่อร้านอาหารไทยใหญ่/ไตในเชียงใหม่ / Cham Wan.

by Cham Wan | Payap University. Department of Business Administration.

Call number: 658 C442C 2013 (TH.) Material type: book BookPublisher: 2013. Dissertation note: Independent Study (M.B.A. (International Business))--Payap University, 2013. Description: vi, ii, 59 p. : charts.Online access: ABSTRACT Availability: Items available for reference: [Call number: 658 C442C 2013] (1).

18. Organizational behavior : improving performance and commitment in the workplace / Jason A Colquitt, Jeffery A. LePine, Michael J. Wesson.

by Colquitt, Jason A | LePine, Jeffery A | Wesson, Michael J.

Call number: 658.3 C722O 2019 Material type: book BookEdition: 6th ed., International student ed.Publisher: New York, N.Y. : McGraw-Hill Education, c2019. Description: xxi, 585 p. : ill., charts.Availability: Items available for loan: PYULIB-CL [Call number: 658.3 C722O 2019] (1).