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082 0 4 _a658
_bF562S 2006
093 _adept55
100 1 _aFitzsimmons, James A.
_987794
245 1 0 _aService management :
_boperations, strategy, and information technology
_c/ James A. Fitzsimmons, Mona J. Fitzsimmons
250 _a5th ed., international ed.
260 _aBoston :
_bMcGraw-Hil,
_cc2006
300 _axiv, 605 p. :
_bill., charts
303 _a1
490 1 _aThe McGraw-Hill/Irwin series
500 _aincludes CD-ROM disk
518 _aY06 M03 D55
650 0 _aService industries
_xManagement.
_93390
700 1 _aFitzsimmons, Mona J.
_987795
830 _aThe McGraw-Hill/Irwin series
_916077
850 _aPYU
942 _c7
942 _c1
950 _a1000142091
950 _a1790000274(CD-ROM)
999 _c85067
_d85067